Refund and Returns Policy

At My Gaming Hub, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our Refunds & Return Policy outlines the conditions under which you can return or exchange an item and request a refund.

1. Return Eligibility

  • Returns are accepted within 14 days of purchase.
  • The item must be unused, undamaged, and returned in its original packaging, including all accessories, manuals, and any accompanying materials.
  • Proof of purchase (invoice or receipt) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Software or digital products once activated or downloaded.
  • Custom-built or modified items unless faulty.
  • Products that show signs of misuse, damage, or wear and tear.

3. Refunds

  • Refunds are processed once the returned item is inspected and approved by our team.
  • If approved, refunds will be issued to the original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

  • Defective or damaged items may be exchanged for the same product or a similar item of equal value.
  • Exchange requests must be made within 14 days of receiving the product.

5. Return Process

  1. Contact Us: Initiate your return by contacting our customer support team at info@mygamingshub.com.
  2. Approval: Our team will provide a return authorization and further instructions.
  3. Ship the Item: Pack the item securely and ship it to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Refund: Once received, we will inspect the item and process your refund or exchange accordingly.

6. Faulty or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellation Policy

  • Orders can be canceled before they are shipped for a full refund.
  • If the order has already been shipped, it must be returned following the return process to qualify for a refund.

Contact Us

For any questions or assistance regarding returns or refunds, please reach out to us:
Email: info@mygamingshub.com

By shopping with My Gaming Hub, you agree to this Refunds & Return Policy. We strive to make every shopping experience smooth and hassle-free.